Most orders are shipped via USPS and take 2-5 business days to arrive to their final destination. This 2-5 day window is in addition to the turnaround time for most custom art pieces, and 3-5 days for print orders.
Clients are responsible for all shipping costs. Alexa Mack Designs is not responsible for any damages that may occur during shipping, and I do my best to protect all contents of your packages from any possible damage during the shipping process. If your order has arrived damaged, please send a photo via email within 3 days of receiving your package so that we may address the issue.
Shipping and delivery dates are estimates only and cannot be guaranteed. Alexa Mack Designs is not liable for any delays in shipments, nor required to refund orders that have become lost or misplaced in transit. If an item is not delivered by the carrier, Alexa Mack Designs must be notified within 14 days of the originally scheduled delivery date. Decisions regarding whether or not to replace a lost item are made at the sole discretion of Alexa McCormack.
RETURN & EXCHANGE POLICY
Due to the customized nature of our products and services, we do not offer refunds, returns, or exchanges. Deposits and retainers are non-refundable.
I do want you to be completely satisfied with your purchase, so if for any reason you’re not happy, please contact me within 48 hours of receiving your item at firstname.lastname@example.org so any issues may be addressed.